Orders Don’t Import to Arrow, checking the first symptoms.

Verify that the receiver successfully downloaded the order.

     If it didn't, it should still be hanging on the OLO dash.  (If it's not, there's a second receiver grabbing the

order0  In that case, change the password in the admin panel online,  the order receiver config file and in the 

back office of Arrow.

      If it did grab the order and not showing up in Arrow, check to make sure the "Control Station" is set 

correctly in global under "Online Ordering". The control station should be set to whatever station the order

 receiver is installed. (installed on S2, control station should be set to S2)

     If it only imports every other order, then most likely the receiver config file is “Blocked”. This happens when 

the receiver is downloaded and extracted before “unblocking” the .zip folder. (This is difficult to see right 

away because some orders will still make it through leading you to believe everything is working fine). Its

 important to “unblock” the .zip folder BEFORE extracting it when installing the order receiver. Side note: (DO 

NOT run the receiver for the first time outside of the ArrowPOS folder as it will create a startup key from the 

folder you launch it. Launch it after placing it in the ArrowPOS folder. The receiver is designed to create a 

startup key on first launch.