How to Setup Customer Waiting Button

How to Setup Customer Waiting Button

  • The Customer Waiting button will let the kitchen know if someone is here to pick up their order and it is not done yet. This button will show up on the pay screen after you have paid for the order.
  • There are two setting you need to setup to use this button.
  • The first setting you will go to Back Office >Configuration > Global / Station Configuration.
  • Go to Orders and Show Customer Waiting Button.
  • Put in the service types you want to use Customer waiting button for. (1|2|3)
  • Next option you need to change is under Printing and Customer Waiting Printer List.
  • This is where you put in what printers you want to print the ticket to telling them that they are here to pick up their order.
  • You can do more than one printer. (Exp140|Kit130)


    • Related Articles

    • How To Enter Customer Notes

      Click on the "Phone" button on the home screen and enter the phone number to pull up the customer's info. Click on the "Notes" button at the top of the page. Click on "Add Note" and enter the note and hit "Complete". Then Select "Okay" to save ...

    • How to Setup a Godex Printer

      You need to plug the printer into the USB and install the driver from the ftp site. Once printer is installed, right click on the printer and go to Properties.  From the Printer Properties, click on Printing Preferences. From Printing Preferences, ...

    • Repeat Returns Customer Not Getting Points

      Most likely, it is because the customer has been placing orders under a different account.  Look for duplicates of the customer, and combine them if needed.  Shoot an email off to repeat returns (Dana@repeatreturns.com/ Shelley@repeatreturns.com) to ...

    • Looking Up Customer Order History

      This can be done two different ways. First begin by clicking on the "Phone" button on the main screen and entering the customer's phone number. You will be taken the the screen below. Click on the green button with the customer's information. You are ...

    • How to setup a Network/IP Printer

      How to Setup an IP Printer First you need to find out the IP address of the printer SNBC/Epson printers you would turn the printer off and hold down the paper feed button on the front of the printer and turn it on with you still holding down the feed ...